Terms of Use and Purchase at KLIKKMERCH.COM

These terms apply to the use of KLIKKMERCH.COM and purchases made through our online store. Your statutory consumer rights apply regardless of these terms.

Seller and Contact Information

The online store is operated by Rotan Records, organisation number 933 968 812.

Email: tobias@rotanrecords.no
Phone: +47 91 91 33 38
Address: Isak H. Wiiks Gate 8, 1461 Lørenskog, Norway

The return address may differ from the address above. Please contact us before sending a return.

Products and Prices

We aim to describe our products as accurately as possible. Colours may vary slightly depending on your screen and display settings. Please check the product's size guide before placing your order.

The currency and total price will be displayed at checkout before you confirm your purchase. Any shipping costs and fees collected by us will be shown before the order is completed. If import duties or other charges may apply in addition to the displayed price, this will be stated before purchase.

Orders and Payment

Please check the products, sizes, contact details and delivery information before completing your order. After placing an order, we will send an order confirmation to the email address you provided.

Available payment methods are displayed at checkout. If you discover an error in your order, please contact us as soon as possible. Changes may be difficult to make once production or shipping has started. This does not affect your statutory right of withdrawal.

Production and Delivery

Some products are made to order. Information about production times, estimated delivery times and shipping can be found on the relevant product page and in our shipping policy.

If your order is delayed, we will inform you as soon as we become aware of the delay. Your statutory rights in the event of delayed delivery remain unaffected.

Right of Withdrawal and Returns

When purchasing as a private individual, you generally have a 14-day right of withdrawal. Please see our Return and Refund Policy for information about the procedure, return shipping and refunds.

The fact that a product is made to order does not, by itself, remove your right of withdrawal. Any lawful exceptions for personalised or custom-made goods will be clearly stated before purchase.

Faulty or Defective Goods

Please contact us if you receive the wrong item, or if an item is damaged or defective. Include your order number and a description of the issue. Please also include photos where relevant.

We handle complaints and claims in accordance with applicable consumer protection legislation. Your statutory rights relating to faulty or defective goods apply independently of your right of withdrawal.

Use of the Website

The website must not be used for unlawful purposes, fraud, or activities that may harm the website or other users. Information provided when making a purchase must be accurate.

Images, logos, designs and other content belong to KLIKKMERCH.COM or our respective rights holders. The content may not be used commercially without permission.

Privacy

We process personal data as described in our Privacy Policy.

Disputes

Please contact us first if you are dissatisfied with your purchase so that we can try to resolve the issue.

Norwegian consumers may contact the Norwegian Consumer Authority (Forbrukertilsynet) for mediation if the matter cannot be resolved directly.

These terms do not limit any mandatory rights you have under the laws applicable to your purchase.

Changes to These Terms

We may update these terms from time to time. For completed purchases, the terms that were in effect when the order was placed will apply.